Return & Refund Policy

Return & Refund Policy
At Rushbly, we want every purchase to be satisfying. If you are unhappy with your order, we provide a clear and convenient return and refund process.

Return Conditions
Eligible returns include unused products in their original packaging and condition. Personalized or intimate items are excluded from returns due to hygiene or customization reasons.

Timeframe for Returns
Initiate returns within 30 days of receiving your order. Requests outside this period are not accepted.

RA Number Requirement
All returns must have a Return Authorization (RA) number obtained from our customer support team. Returns sent without this number may be refused.

Processing Refunds
After inspection, approved refunds will be credited to your original payment method. Refund amounts may be adjusted for shipping, restocking, or taxes.

Exchanges and Special Items
Contact our support team to exchange items for different colors, sizes, or styles. Sale or discounted products may be returned, with refunds reflecting the amount paid. Additional fees may apply for exchanges.

Shipping & Restocking Fees
Return shipping is the responsibility of the customer unless the return is caused by our error. Some returns may have restocking fees, communicated prior to processing. Use a trackable shipping service for safety.

Support
For guidance on returns or refunds, contact our customer service team.

Contact Information
Company: ROYAL AUPING SARL
Email: team@rushbly.fr
Address: AUPING FRANCE, 35 BOULEVARD GAMBETTA 59200 TOURCOING